Our Commitment to Excellence

At Pro Fishing Kit Store, we approach every aspect of your fishing experience with the same precision and dedication we apply to crafting our premium fishing equipment. Just as we meticulously test every reel, rod, and slow pitch jigging set, we ensure our shipping and returns processes meet the highest standards of quality and customer service.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number once your order ships.

Shipping Methods & Delivery Times

Standard Shipping – $12.95

  • Carriers: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Recommended for time-sensitive orders

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment

International Shipping

We ship fishing equipment globally, excluding Asia and select remote regions. International customers are responsible for any customs duties, taxes, or import fees that may apply to their order.

Returns & Exchanges Policy

Our Satisfaction Guarantee

We stand behind the quality of every product we sell, from our premium Valiant 2 Combos to our specialized slow pitch jigging equipment. If your fishing gear doesn’t meet your expectations, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Eligibility

We Accept Returns & Exchanges For:

  • Items in original condition with tags attached
  • Unused products in original packaging
  • Defective or damaged items upon delivery
  • Incorrect items shipped

Time Frame: Returns and exchanges must be initiated within 15 days of receiving your order.

Non-Returnable Items

To ensure the safety and quality of our specialized fishing equipment, the following items cannot be returned or exchanged:

  • Parts Kits & Reel Parts (due to specialized components and compatibility requirements)
  • Stickers (considered final sale once applied or opened)
  • Any items that show signs of use, wear, or missing original packaging
  • Personalized or custom-ordered fishing gear

Return & Exchange Process

1

Initiate Your Return/Exchange

Contact our customer service team within 15 days of receiving your order:

2

Provide Required Information

Use the following template to ensure we have all necessary details:

Subject: Return/Exchange Request – [Your Order Number]

Email Content:
Dear Pro Fishing Kit Store Team,

I would like to request a [return/exchange] for my order.
Order Number: [Your Order Number] Product(s) to Return/Exchange: [Product Name(s)] Reason for Return/Exchange: [Please describe the issue] Preferred Resolution: [Refund/Exchange for specific product] If Exchange: [Desired replacement product] I confirm that the item(s) are in original condition with all packaging and tags.

Thank you,
[Your Full Name] [Your Phone Number]

3

Receive Authorization & Shipping Instructions

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

4

Ship Your Return

Package the item securely with the RMA number clearly visible on the outside of the package.

Ship to:
Pro Fishing Kit Store Returns
1756 Larry Street
Milwaukee, US 53213

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.

Refund Information

Refund Processing Time

  • Once we receive your return, please allow 3-5 business days for inspection and processing
  • Refunds will be issued to your original payment method
  • You should see the refund in your account within 5-10 business days after processing, depending on your financial institution

Refund Method

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your card
  • PayPal: Refunded to your PayPal account

Important: Shipping charges are non-refundable for returns that are not due to our error.

Exchange Process

  • For exchanges, we’ll ship your replacement item once we receive and inspect your return
  • If the exchanged item is of higher value, we’ll contact you for payment of the difference
  • For lower-value exchanges, we’ll refund the difference to your original payment method
  • Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll contact you to discuss alternatives or issue a refund

International Returns

International customers are responsible for any customs duties, taxes, or return shipping costs. We recommend using a trackable shipping service for your return.

Questions About Our Policy?

Our customer service team is ready to assist you with the same expertise we apply to fishing gear recommendations.

Contact us at [email protected] for any questions about our shipping and returns policy.

Just as we stand behind the quality of every Valiant 2 Combo and slow pitch jigging set in our inventory, we stand behind our commitment to your complete satisfaction.